Our Policies

​​Pet Health, Behaviour & Safety

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By booking an appointment with Woofingtons, I confirm that:

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• I am the owner of the pet or have authorization to consent to services on the owner's behalf.

• I have disclosed any known medical conditions, injuries, sensitivities, behavioural concerns, or history of aggression that could affect the safety of my pet or Woofingtons staff.

• I understand that nail trimming and handling can cause stress or discomfort for some dogs, particularly those who are anxious, reactive, elderly, or sensitive to having their paws touched.

• I understand that Woofingtons reserves the right to modify, discontinue, or refuse a service if staff determine that continuing could compromise the safety or well-being of the pet or staff.

 

Nail Trimming Risks & Liability

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Although Woofingtons takes reasonable precautions and strives to provide safe, professional nail care, I acknowledge that certain risks are inherent in handling animals and performing nail trimming services.

 

These risks may include:

• Accidental cutting of the nail quick, resulting in minor bleeding or discomfort.

• Movement or unexpected reactions by the pet during handling.

• Stress-related reactions, including struggling, scratching, or biting.

• Aggravation of pre-existing injuries, medical conditions, or sensitivities.

 

I understand that Woofingtons cannot guarantee a completely risk-free service.

To the fullest extent permitted by applicable law, I agree not to hold Woofingtons, its owners, or employees liable for injuries or complications arising from the ordinary, inherent risks of nail trimming and animal handling, except where caused by negligence, willful misconduct, or other liability that cannot legally be excluded.

I understand that Woofingtons may recommend veterinary attention if a concern arises and that veterinary treatment decisions remain the responsibility of the pet owner.

 

Unsuccessful or Incomplete Appointments.

 

Woofingtons is a mobile service, and each appointment requires dedicated travel time, scheduling, and staff resources. If our team arrives for a scheduled appointment but cannot safely complete the service due to the pet's behaviour, anxiety, aggression, inability to be handled, or other circumstances outside our control, a $30 mobile visit fee will still apply.

This fee compensates for travel and the reserved appointment time.

For established clients with a history of regular appointments, Woofingtons staff may exercise discretion regarding this fee.

 

Cancellations, Missed Appointments & Accessibility

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We ask clients to provide as much notice as possible when cancelling or rescheduling an appointment.

Clients are responsible for ensuring that their pet is available and accessible at the scheduled appointment time.

If our team arrives and cannot access the pet, the client is not home, or the appointment cannot proceed due to circumstances within the client's control, a $30 mobile visit fee may apply.

 

Appointment Times & Arrival Window

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As a mobile service, Woofingtons travels between appointments throughout the day.

While we make every effort to arrive at the scheduled time, traffic, weather, road conditions, and the unpredictable nature of working with animals can occasionally cause delays.

We kindly ask clients to allow a 15-minute grace window around their scheduled appointment time.

If we anticipate a significant delay beyond this window, we will make reasonable efforts to notify the client.

 

Inclement Weather & Road Safety

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The safety of our staff, clients, and pets is our priority.

During inclement weather, including heavy snowfall, freezing rain, icy roads, or other unsafe driving conditions, Woofingtons reserves the right to delay, reschedule, or cancel appointments. We will make reasonable efforts to communicate any necessary changes as soon as possible. Clients will not be charged a cancellation fee when Woofingtons cancels an appointment due to unsafe weather conditions.

 

Owner Responsibilities

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I understand that:

• I am responsible for providing accurate contact information and relevant information about my pet.

• I must notify Woofingtons of changes in my pet's health, mobility, temperament, or behaviour before future appointments.

• Regular nail maintenance is recommended, but the appropriate frequency varies depending on the individual dog.

• Woofingtons may recommend veterinary care or alternative handling arrangements when a service cannot safely be performed.

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